Frequently Asked Questions

Orders & Shipping

What are the shipping costs?

Shipping costs depend on your order size:

How long does delivery take?

Delivery typically takes 2-3 business days after order placement.

Can I pick up my order?

Yes! Pickup at our taproom gives you a 5% discount on your order. Simply select “Pickup” as your delivery option at checkout.

Where do you deliver?

We deliver throughout Switzerland.

Can I create my own beer mix?

Yes! With our Mix & Match packs (6, 12, or 24 bottles) you can freely combine your favorite beers. Select each bottle individually.

How long does the beer keep?

Our beer is unfiltered and best enjoyed fresh. Stored cool and dark, it keeps for 6-12 months. The best-before date is on each bottle.

Are the beers vegan?

Yes, all our beers are vegan. We use no animal products.

What payment methods do you accept?

We accept credit cards (Visa, Mastercard) through our secure payment provider SumUp. Cash payment is also available for pickup orders.

Is payment secure?

Yes. All payments are processed through SumUp, a certified payment provider with SSL encryption. Your card details are never stored on our servers.

When is the taproom open?

Thursday and Friday from 6:00 PM. Check our Contact page for current hours.

Can I rent the taproom for events?

Yes! For private events or corporate functions, please contact us at info@bierfactory.ch.